Shipping

Shipping & Delivery

Delivery periods

Unless any other period is specified in the item description, the product is delivered within, Priority Shipping 4 - 7 working days after the order confirmation, Standard Shipping: delivered within 8-12 working days.

Product availability

Delivery takes longer when we don’t have the product in stock in our distribution center.
In this case we need to order it from one of our shops or the manufacturer before we can send it to you.

Shipping

The estimated delivery time is displayed on every product page.
Please note that the transit times on these general information pages don’t take product availability (distribution center) into account.

FEDEX Hotline: 1.800.463.3339

DHL Express Hotline: 1.800.225.5345
DHL Hotline: 1.800.805.9306

UPS Hotline: 1.800.811.1648

Please note that deliveries are not made on Saturdays, Sundays and other holidays.

In the checkout you have the possibility to choose between Standard and Priority Shipping.

Shipping Cost = Standard Shipping US

0-200 USD       17.99 USD
over 200 USD   free

Shipping Cost = Priority Shipping US

0-200 USD       20.99 USD

over 200 USD 9.99 USD
over 400 USD  10.99 USD
over 600 USD  12.99 USD
over 800 USD  14.99 USD
over 1000 USD  16.99 USD
over 1200 USD  18.99 USD
over 1400 USD  20.99 USD
over 1600 USD  22.99 USD

You can control your parcel after shipping. Download the FedEx Delivery Manger:

1. Stay informed with delivery notifications.
2. Request to redirect a package for free when you won't be home.
3. Allow someone else to pick up a package for you.
4. Sign for a package—even if you won’t be home to receive it.
5. Save package delivery instructions for your driver.
6. Place a vacation hold on packages.
7. Act on a FedEx door tag.
8. View picture proof of delivery.
9. Request a specific delivery date and time.
10. Change your delivery address to another residence.

All bikes, shipped pre-assembled with FedEx Freight - Door to door.

pre-assembled: The handlebar is positioned crosswise and still needs to be screwed tight. The pedals still need to be screwed on. All e-bikes are supplied with a 110V - 240V charger and the corresponding plugs in the package.

An adult signature is required for the purchase of pocket knives

FedEx Express will obtain a signature from a person at the delivery address who is of legal age and can present a valid ID. If no one authorized to sign is present, FedEx Express will attempt another delivery on another day. The legal age varies by destination country/territory and is based on the local legal age of majority, not the legal age to purchase certain products.

Cancellations: If your order has been paid for and you need to change or cancel it, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.